Feb 082009
A few of our customers are on our IM lists, and it works really well – everyone benefits from the increased low-level interaction. They get more responsive support, and it’s much easier for us.
If you are responsible for your company’s installation of PatentSafe or other Amphora product and have a Google Talk or other Jabber account, and want to explore using IM for support, get in touch.
We also have a Campfire installation which works well for specific support installations, although if people are interested we could run it as a open room for customers.
Simon Coles
